Accor
Telephone Operator Jobs In Dubai 2022 | Accor
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Hiring Organization | Accor |
Job Location | Dubai, United Arab Emirates |
Date Posted | Sep/19/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Telephone Operator Jobs In Dubai 2022 | Accor
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
---|---|
Telephone Operator | Dubai, United Arab Emirates |
Job Responsibilities:
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Hyde Standards
- Accurately record and control wake-up calls
- Assist guests with international calls and directory queries
- Call guests by name whenever possible
- Page staff member when requested
- Abide by principles of guest privacy
- Handle guests requests promptly and report complaints to the Telephone Supervisor
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
- Maintain detailed knowledge of the Hotel’s fire, life and safety system
- Adhere to OH&S policies and procedures
Job Requirements:
- Written and verbal communication skills in English
- Able to develop rapport with Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all hotel guests & patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment