Telephone Operator Jobs In Dubai 2022 | The First Group

The First Group

Telephone Operator Jobs In Dubai 2022 | The First Group

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Hiring OrganizationThe First Group
Job LocationDubai, United Arab Emirates
Date PostedAug/05/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Telephone Operator Jobs In Dubai 2022 | The First Group

The First Group

List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
Telephone OperatorDubai, United Arab Emirates

Job Responsibilities:

  • Ensure hotel brand standards, policies and procedures are adhered to at all times.
  • Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures, scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.
  • Organize and implement all special needs, personal preferences and amenity distribution in accordance with the department’s standards and procedures.
  • Answer and direct all external incoming telephone calls following the standard telephone etiquette.
  • Take In Room Dining orders from the guests over the telephone. Enter order into MICROS system.
  • Communicate special instructions to the kitchen and expediters.
  • Handle guests’ complaints and take action to resolve problems.
  • Accept and relay guests’ messages, either manually, in writing or through voice mail system.
  • Take request for wake up calls and follow through to ensure guests receive their wake up call at the requested time.
  • Greet guests with a cheerful and pleasant voice using guests name at least during the conversation.
  • Respond to emergency situations calmly, effectively, according to the hotel guidelines.
  • Actively participate in sending and distribution of all incoming and outgoing faxes and messages.
  • Understand and know all SOPs for fire evacuation, emergency situation.
  • Successful completion of the training / certification process.
  • Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.
  • Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.
  • Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.

Job Requirements:

  • Degree in hospitality management and/or similar work experience or certified accreditation.
  • Minimum 1 year experience as Telephone Operator or in Front Office department, 4/5* property with 300+ inventory.
  • Excel, Word, Power Point, FBM, Opera, Computer Skills.
  • Proficiency in Business English, Arabic, French and/or Russian language will be a strong advantage.

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