The First Group
Telephone Operator Jobs In Dubai 2022 | The First Group
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Hiring Organization | The First Group |
Job Location | Dubai, United Arab Emirates |
Date Posted | Aug/05/2022 |
Base Salary | AED |
Employment Type | Full Time |
Valid Until | N/A |
Telephone Operator Jobs In Dubai 2022 | The First Group
List Of Vacant Positions (Newly Updated)
JOB TITLE | LOCATION |
---|---|
Telephone Operator | Dubai, United Arab Emirates |
Job Responsibilities:
- Ensure hotel brand standards, policies and procedures are adhered to at all times.
- Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures, scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.
- Organize and implement all special needs, personal preferences and amenity distribution in accordance with the department’s standards and procedures.
- Answer and direct all external incoming telephone calls following the standard telephone etiquette.
- Take In Room Dining orders from the guests over the telephone. Enter order into MICROS system.
- Communicate special instructions to the kitchen and expediters.
- Handle guests’ complaints and take action to resolve problems.
- Accept and relay guests’ messages, either manually, in writing or through voice mail system.
- Take request for wake up calls and follow through to ensure guests receive their wake up call at the requested time.
- Greet guests with a cheerful and pleasant voice using guests name at least during the conversation.
- Respond to emergency situations calmly, effectively, according to the hotel guidelines.
- Actively participate in sending and distribution of all incoming and outgoing faxes and messages.
- Understand and know all SOPs for fire evacuation, emergency situation.
- Successful completion of the training / certification process.
- Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.
- Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.
- Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.
Job Requirements:
- Degree in hospitality management and/or similar work experience or certified accreditation.
- Minimum 1 year experience as Telephone Operator or in Front Office department, 4/5* property with 300+ inventory.
- Excel, Word, Power Point, FBM, Opera, Computer Skills.
- Proficiency in Business English, Arabic, French and/or Russian language will be a strong advantage.