FAB
Urgent Call Center Agent Jobs in Abu Dhabi | FAB Careers
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| Hiring Organization | FAB |
| Job Location | Abu Dhabi, United Arab Emirates |
| Date Posted | Sep/09/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
Urgent Call Center Agent Jobs in Abu Dhabi | FAB Careers
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| Call Center Agent | Abu Dhabi, United Arab Emirates |
Responsibilities:
- Handle all inbound customer calls; respond to FCR enquiries and capture/pass messages as directed (Arabic/English).
- Log all incoming rental enquiries, service requests, complaints and other feedback into the CMS system and provide unique reference number together with a target resolution time to caller.
- Monitor and track all case files from CMS until completion; notify customer of any delays and expedite where necessary to maintain customer service standards (KPIs)
Requirements:
- Bachelor’s degree in the Arts (BA) or Sciences (BS) or a related discipline.
- Three years’ relevant experience in a Call Centre environment preferably in the property or construction sector, with a minimum of two years as an Agent or Customer Service Representative.
- Please specify the Qualification required for the related Job