Urgent! Call Center Team Leader Job in Dubai | IKEA Careers

IKEA

Urgent! Call Center Team Leader Job in Dubai | IKEA Careers

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Hiring OrganizationIKEA
Job LocationDubai, United Arab Emirates
Date PostedAug/11/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Urgent! Call Center Team Leader Job in Dubai | IKEA Careers

IKEA Careers Announced For Across UAE Latest Recruitment

List Of Vacant Positions (Newly Updated)

JOB TITLELOCATION
Urgent! Call CenterDubai, United Arab Emirates

Job Responsibilities:

  • Ensure that all cases are raised in CRM for follow up and accurate data recording
  • Work towards achieving first call resolution and thereby reducing repeat visits
  • Ensure that all customer emails and social media complaints are followed up and resolved
  • Monitor and evaluate the overall support center performance and provide action plans and performance targets

Job Requirements:

  • High School or Bachelor Degree
  • 5-6 years’ experience working in Call center with Genesis/CRM systems is an advantage
  • Retail background
  • Excel and computer literate

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