The Emirates Group
Voice/Telephony Jobs in Dubai 2023 | Emirates Group Careers
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- Ensure that assigned incidents are resolved within the agreed Service Levels and where applicable, workarounds are provided to minimise business impact.
- Ensure that assigned problems are defined and analysed in line with the Problem Management Process.
- Ensure that solutions to problems meet the architectural and security standards within the technology area and impact to the business is minimised.
- Provide technical consultancy and guidance to teams dealing within the technology area, and act as a technical member in project teams, delivering the work packages assigned.
- Degree in Computer Science or other degrees in a subject relevant to IT
- Honours (12+3 or equivalent)
- Experience working with Contact Centre Technologies and IVR Configuration Information Technology. Network 5+ years
- 3+ years of specialised technical experience
To apply for this job please visit www.emiratesgroupcareers.com.