Voice/Telephony Jobs in Dubai 2023 | Emirates Group Careers

  • Full Time
  • Dubai, UAE
  • 30000 AED / Month

The Emirates Group

Voice/Telephony Jobs in Dubai 2023 | Emirates Group Careers

For More Job: Click Here

Responsibilities:

  • Ensure that assigned incidents are resolved within the agreed Service Levels and where applicable, workarounds are provided to minimise business impact.
  • Ensure that assigned problems are defined and analysed in line with the Problem Management Process.
  • Ensure that solutions to problems meet the architectural and security standards within the technology area and impact to the business is minimised.
  • Provide technical consultancy and guidance to teams dealing within the technology area, and act as a technical member in project teams, delivering the work packages assigned.

Requirements:

  • Degree in Computer Science or other degrees in a subject relevant to IT
  • Honours (12+3 or equivalent)
  • Experience working with Contact Centre Technologies and IVR Configuration Information Technology. Network 5+ years
  • 3+ years of specialised technical experience

To apply for this job please visit www.emiratesgroupcareers.com.

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