Voice/Telephony Jobs in Dubai 2023 | Emirates Group Careers

Voice/Telephony Jobs in Dubai 2023 | Emirates Group Careers

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Responsibilities:

• Ensure that assigned incidents are resolved within the agreed Service Levels and where applicable, workarounds are provided to minimise business impact.
• Ensure that assigned problems are defined and analysed in line with the Problem Management Process.
• Ensure that solutions to problems meet the architectural and security standards within the technology area and impact to the business is minimised.
• Provide technical consultancy and guidance to teams dealing within the technology area, and act as a technical member in project teams, delivering the work packages assigned.

Requirements:

• Degree in Computer Science or other degrees in a subject relevant to IT
• Honours (12+3 or equivalent)
• Experience working with Contact Centre Technologies and IVR Configuration Information Technology. Network 5+ years
• 3+ years of specialised technical experience