Weaves Corporation Limited Jobs Enabler Customer Service
- Full Time
- Karachi
- 40000 PKR / Month
Weaves Corporation Limited
Weaves Corporation Limited Jobs Enabler Customer Service
OrganizationWeaves Corporation Limited
Position: Enabler Customer Service, Weaves Corporation, Karachi
We are currently seeking a qualified individual for the role of Enabler Customer Service.
Join our team as a Customer Service professional where this position is responsible for managing customer complaints, ensure timely resolutions and enhance service processes.
Responsibilities:
- Utilise the CRM system to manage customer complaints and inquires across all platforms promptly and accurately, track and resolve customer issues and update CRM tickets with accurate documentation
- Meet productivity targets and maintaining a high Quality Assurance Score, ensuring quick responses – high CSAT, reducing AHT and improving overall customer satisfaction.
- Stay updated with product knowledge and customer service best practices to enhance Average Quality Assurance Scores and expand knowledge
- Share insights, recurring issues, and suggestions with relevant teams to improve processes and elevate the overall customer experience.
Why Choose Us?
- We foster a culture of collaboration and continuous learning.
- You’ll have opportunities to work on projects that shape the future of fashion retail.
- Our supportive leadership helps you grow personally and professionally.
Experience:
- 2-5 years of experience in fashion retail industry to ecommerce, retail, logistics industry
- Advanced knowledge of CRM system
- Advanced knowledge of consumer behavior and retail industry trends
If you’re ready to take on this exciting opportunity and contribute to the success of Weaves Corporation, apply now at careers@weaves.com and mention ‘Enabler – Customer Service’ in the subject line.
Weaves Corporation Limited Jobs Enabler Customer Service
To apply for this job please visit weaves.com.
