Description
Standard Chartered is a leading international bank that brings together a rich heritage of over 170 years of banking excellence with a forward-thinking approach. We strive to make a meaningful difference to our clients, communities, and employees worldwide. Our culture encourages curiosity, entrepreneurship, and innovation, enabling us to navigate challenges and seize new opportunities.
Our commitment to diversity and inclusion is fundamental to our identity. We celebrate distinctive talents and perspectives, creating an environment where every team member is respected and empowered to achieve their potential.
Responsibilities
Oversee verification and processing of all transactions handled within the Cash Processing Centre (CPC), ensuring authenticity and compliance with remitter instructions, related to source validation, monetary amounts, and other critical checks.
Manage daily reconciliation of internal accounts, promptly addressing anomalies such as sundry, erroneous or client suspense accounts through corrective journal entries.
Minimise unreconciled Nostro account entries by implementing rigorous daily monitoring and escalation processes for timely resolution.
Maintain adherence to established turnaround times for transaction processing per agreed Service Level Agreements (SLAs) with relevant business units, ensuring operational efficiency.
Respond to and resolve all customer enquiries and complaints within prescribed timeframes, enhancing client satisfaction and operational reliability.
Stay updated and ensure compliance with all relevant cash management operations policies, product guidelines, and Group procedures.
Develop and maintain expert knowledge of the Group’s Cash Management Services (CMS) policies to ensure consistent application across processes.
Serve as custodian for critical bank keys and bulk stock management when required, ensuring security and accountability.
Provide supervisory support across various operational desks, acting as a reliable point of escalation and backup.
Ensure stringent validation of all cheque types received, including returned items and different collections categories, guaranteeing processing in strict accordance with customer instructions.
Guarantee that post-dated cheques (PDCs) are accurately documented and lodged timely into clearing systems.
Execute robust reconciliations across all financial instruments processed, ensuring completeness and accuracy without revenue leakage.
Control and monitor all revenue-related activities, ensuring proper authorization for any P&L ledger debits, thereby safeguarding financial integrity.
Qualifications
Minimum of 1 year of experience in digital marketing or content creation, preferably within an e-commerce environment.
Bachelor’s degree in Marketing, Business, Communications, or a related field (preferred).
Basic understanding of digital marketing tools and platforms (social media, CMS, email tools).
