Mid-Market Account Manager, Expansion

As a Mid-Market Account Manager, you will leverage your experience to manage a select group of large US-based customers within a specialized book of business. Building on success in SMB or Commercial roles, this position requires an advanced skill set in selling software solutions and navigating more complex organizational structures. Familiarity with relevant industries for Motive is strongly preferred. A successful Mid-Market Account Manager is dedicated to continuous learning, has robust interpersonal skills, and can strategically guide customers toward solutions that best address their operational, safety, and financial goals. You’ll thrive in a fast-paced, quota-driven environment and benefit from a close collaboration with cross-functional teams.

Build lasting executive relationships with larger US-based clients to drive growth and expansion within a more focused book of business. Conduct in-depth discovery to align Motive’s offerings to customers’ operational and strategic challenges. Present comprehensive product demos and proposals for customers with complex needs and decision-making processes. Collaborate with customer success, support, product specialists, sales engineers, and data analysts to tailor solutions and improve customer satisfaction and retention. Own the contract renewal process and implement advanced retention strategies, leveraging insights and data to minimize churn and maximize revenue growth. Troubleshoot issues promptly, identifying the best course of action in line with both customer success and Motive’s business objectives. Drive strategic account planning to achieve and exceed higher-value revenue targets. Continuously refine your understanding of the Motive platform, industry trends, and best practices to offer proactive, consultative insights.

Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers. 6+ years of relevant work experience, particularly in managing larger US-based accounts with a smaller book of business (around 50 or fewer high-value customers). Proven software sales experience and ideally relevant industry experience in Motive’s verticals (e.g., transportation, logistics, construction). Demonstrated skill in complex deal management, from discovery and demonstration to negotiation and closing. In-depth experience driving contract renewals and revenue retention within mid-market or enterprise customer segments. Leadership or influencing capability to effectively manage internal and external stakeholders, including executive-level customer contacts. Exceptional communication, presentation, and negotiation skills, with an emphasis on consultative sales approaches.