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Salesforce Admin Jobs In Dubai | Kitopi

Company
Kitopi
Address
Dubai, United Arab Emirates
Country
United Arab Emirates
Region
Dubai
Postal Code
8520
Salary
25000 AED     (10000 AED To 15000 AED)

Responsibilities:

  • Design, operate, and integrate Salesforce service cloud to enable the best customer experience and contact center efficiencies across the business.
  • Using best practices in Salesforce administration and implementation to enhance user experience
  • Work on Salesforce automation (Process builder/Flows) to streamline business processes
  • Drive digital transformation for customer touchpoints, leveraging Digital engagement in the service cloud.
  • Work cross-functionally with product teams and manage multiple stakeholders’ expectations, facilitate business requirements and develop solutions for the teams
  • Day-to-day administration, troubleshooting, and maintenance of the Salesforce clouds
  • Build key reports and dashboards, data administration, and integrity using Salesforce shield.
  • Recommend new features and improvements to drive efficiency and grow the use of the platform.
  • Maintain overall documentation of the salesforce implementation, business processes, and customer journeys.

Requirements:

  • 3+ years of experience in Salesforce Implementation & Development.
  • Certified salesforce professional
  • Proven Experience in Service and Marketing Cloud
  • A background in CRM process design and implementations
  • Ability to review current business processes and re-engineer it to fully utilize SF Clouds.
  • Ability to lead on SF Documentation and Developing training material.
  • Proven Experience in handling Data Migration Projects
  • A strong grasp of process builder flows, WhatsApp integration, Telephony integration (preferably Genesys), and experience in automation in the contact center domain is a must.
  • Basic understanding of Salesforce Integrations and coding (APEX, Java etc.)
  • Expert understanding of Salesforce integration options

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