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Job Title

Welcomer / Guest Service Agent Jobs In Dubai | Accor

Company
Accor
Address
Dubai, United Arab Emirates
Country
United Arab Emirates
Region
Dubai
Postal Code
8520
Salary
25000 AED     (10000 AED To 15000 AED)

Description:

We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties. The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Responsibilities:

  • Greeting guests upon arrival and making them feel welcomed.
  • Administering check-ins and check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Delivering mail and messages.
  • Processing guest payments.
  • Coordinating with bell service and staff management.
  • Being a source of information to guests on various matters such as transport and restaurant advice.
  • Processing meal and beverage requests.
  • Accommodating general and unique requests.
  • Diffusing conflict or tense situations with guests.

Requirements:

  • High school diploma or GED.
  • 2+ years of customer service experience.
  • Certificate or diploma in hospitality advantageous.
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
  • Conflict resolution experience.
  • Patience and good listening skills.
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