Organization:ย Bachaa Party
๐๐๐๐ก๐๐ ๐๐๐ซ๐ญ๐ฒ is looking to hire a talented and passionate individual for the position of ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐ ๐๐๐๐ข๐๐๐ซ, who demonstrates excellent call etiquette, maintains a high level of courtesy and communicates with customers in a pleasant and professional manner.
๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ:
- Resolving customer issues** by taking responsibility.
- Handling complaints** effectively and closely following up.
- Conducting customer feedback surveys** (150-200 per day) and recording insights.
- Showing empathy and courtesy**, making customers feel valued.
- Solving issues after making them**, making SOPs and giving ideas to improve customer experience.
๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ:
- Bachelor’s degree** required.
- 1โ3 years of experience** in customer service, support, or call center.
- Strong communication and interpersonal skills**, customer-focused.
- Problem solving and conflict resolution** must be present.
- Patience and empathy to handle **high call volume**.
- Knowledge of basic MS Office or CRM systems**.
Interested candidates can email their ๐๐๐ฌ toย careers@bachaaparty.comย by mentioning the position in the subject line.
Bachaa Party is looking to hire a skilled and experienced candidate for the position of ๐๐ฎ๐ง๐ข๐จ๐ซ ๐๐๐ญ๐๐ ๐จ๐ซ๐ฒ ๐๐ง๐๐ฅ๐ฒ๐ฌ๐ญ.
Location: Central Warehouse, Korangi Industrial Area, Karachi.
๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ:
- Distribution Planning** Assist with data and systems.
- Daily Excel reports** Update and maintain (distribution and stock movement).
- Share **New Arrival** updates with stores team.
- Confirm **Bulk Stock** availability with central warehouse.
- Respond to store queries** regarding OPL.
- Share **Verified replenishment data** to BI team.
- Manage **Fill in hard letters** and provide printouts to team.
- Daily follow-up** with replenishment and shipping teams until timely packing and dispatch.
- Prepare **Replenishment Percentage Reports** and circulation.
- Monitor and report on **Zero Stock**.
- Manage **Aged VMI Stock** and report.
- Sharing details of high volume items** in the store group.
- Assist me in preparing **Central Warehouse Zero Stock Reports**.
๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ:
o Bachelorโs degree (Supply Chain / Business / Commerce preferred).
o Strong command of MS Excel (data handling & reporting).
o Good coordination and communication skills.
o Ability to manage multiple reports and follow-ups efficiently.
o Basic understanding of inventory, replenishment, and distribution processes.
o Attention to detail and analytical mindset.
