Sapphire Finishing Mills Jobs Customer Support Executive

Sapphire Finishing Mills Jobs in Lahore – Customer Support Executive

Organization: Sapphire Finishing Mills
Job Title: Customer Support Executive
Job Location: Sapphire Finishing Mills Limited, 3.5 KM Manga Raiwind Road, Lahore (Fabric Processing Unit)
Deadline to Apply: 27 December 2025

Sapphire Finishing Mills is hiring a dedicated and customer-focused Customer Support Executive for its Lahore-based Fabric Processing Unit. This role is ideal for professionals who have experience in customer service and are passionate about delivering excellent customer experiences in a fast-paced retail environment.

Job Responsibilities & Skills:

• Provide prompt, professional, and courteous support to customers via phone, email, and live chat.

• Address customer inquiries, concerns, and complaints efficiently while maintaining a high level of professionalism.

• Utilize knowledge of retail products and services to offer personalized recommendations and effective solutions.

• Coordinate with cross-functional teams to ensure a smooth and seamless customer experience.

• Demonstrate empathy and understanding while handling customer needs and issues.

• Maintain a positive, helpful, and solution-oriented attitude during all customer interactions.

• Accurately process customer orders, returns, and exchanges.

• Ensure strict adherence to company policies and procedures while delivering exceptional service.

• Exhibit excellent verbal and written communication skills.

• Apply strong problem-solving abilities with attention to detail.

• Manage multiple tasks effectively in a fast-paced work environment.

• Use customer support software and Microsoft Office tools efficiently.

Job Requirements:

• Qualification: Graduation in a relevant field.

• Experience: 2–3 years of experience in a customer support role, preferably within a retail environment.

This is an excellent opportunity to join Sapphire Finishing Mills in Lahore and become part of a professional organization that values customer satisfaction, teamwork, and continuous improvement.

How to Apply

• Email: hr@sapphiremills.com
• Note: Mention designation (Customer Support Executive) as the subject.