OrganizationWeaves Corporation Limited

Position: Enabler Customer Service, Weaves Corporation, Karachi

We are currently seeking a qualified individual for the role of Enabler Customer Service.

Join our team as a Customer Service professional where this position is responsible for managing customer complaints, ensure timely resolutions and enhance service processes.

Responsibilities:

• Utilise the CRM system to manage customer complaints and inquires across all platforms promptly and accurately, track and resolve customer issues and update CRM tickets with accurate documentation
• Meet productivity targets and maintaining a high Quality Assurance Score, ensuring quick responses – high CSAT, reducing AHT and improving overall customer satisfaction.
• Stay updated with product knowledge and customer service best practices to enhance Average Quality Assurance Scores and expand knowledge
• Share insights, recurring issues, and suggestions with relevant teams to improve processes and elevate the overall customer experience.

Why Choose Us?

• We foster a culture of collaboration and continuous learning.
• You’ll have opportunities to work on projects that shape the future of fashion retail.
• Our supportive leadership helps you grow personally and professionally.

Experience:

• 2-5 years of experience in fashion retail industry to ecommerce, retail, logistics industry
• Advanced knowledge of CRM system
• Advanced knowledge of consumer behavior and retail industry trends

If you’re ready to take on this exciting opportunity and contribute to the success of Weaves Corporation, apply now at careers@weaves.com and mention ‘Enabler – Customer Service’ in the subject line.