Citizen Services Representative Jobs In Vancouver, BC | City of Vancouver

City of Vancouver

Job Requirements

Job Responsibilities

Citizen Services Representative Jobs In Vancouver, BC | City of Vancouver

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Hiring Organization City of Vancouver
Job Location Vancouver, BC
Date Posted Sep/15/2022
Base Salary CND
Employment Type Full Time
Valid Until N/A

Citizen Services Representative Jobs In Vancouver, BC | City of Vancouver

List Of Vacant Positions (Newly Updated)

Citizen Services Representative Vancouver, BC

Job Responsibilities:

  • Candidates must have a minimum typing speed of corrected 40 wpm
  • Fluency in the English language (both verbal and written)
  • Excellent communication skills (both verbal and written) to deal tactfully and effectively with the general public and City of Vancouver employees
  • Ability to capture information/data as it is being heard/explained, and to condense large amounts of information into readable, understandable, typed written remarks
  • Strong multi-tasking capabilities such as listening to a caller while reviewing and interpreting information from multiple computer screens, entering complex data into various formats and responding with accurate information.
  • Candidates must have effective customer service skills to provide accurate/thorough information in response to inquiries and requests regarding bylaws, policies, regulations and services
  • Strong analytical/problem solving skills and creative thinking techniques to handle difficult situations in a timely manner; the ability to work under pressure in a busy environment and adhere to strict time lines for completion of tasks.
  • Candidates must have strong computer skills with proficiency in MS Office
  • Proficiency in software applications related to call centre technology and a working knowledge of Lagan (ECM & VO), Posse, VanMap, Tempest, Amanda, Business License Renewal Web Application, FARP, RPP, Dog License Renewals/Payments, Parking Ticket Payments (PCI), Verrus, Ticket Manager, ActiveNet, Google Maps, Sharepoint, Cisco Finesse, Quickfind, Internet and Intranet would be an asset
  • Must understand basic mathematical equations and basic accounting principles

Job Requirements:

  • Successful applicants must have completion of Grade 12, supplemented by recent completion of courses related to communications, customer service, computers, business and contact centre operations, along with a minimum of 3 years work experience in a customer service oriented environment OR an equivalent combination of relevant training and experience.
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