Citizen Services Representative Jobs In Vancouver, BC | City of Vancouver

City of Vancouver

Citizen Services Representative Jobs In Vancouver, BC | City of Vancouver

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Hiring Organization City of Vancouver
Job Location Vancouver, BC
Date Posted Sep/15/2022
Base Salary CND
Employment Type Full Time
Valid Until N/A

Citizen Services Representative Jobs In Vancouver, BC | City of Vancouver

List Of Vacant Positions (Newly Updated)

JOB TITLE LOCATION
Citizen Services Representative Vancouver, BC

Job Responsibilities:

  • Candidates must have a minimum typing speed of corrected 40 wpm
  • Fluency in the English language (both verbal and written)
  • Excellent communication skills (both verbal and written) to deal tactfully and effectively with the general public and City of Vancouver employees
  • Ability to capture information/data as it is being heard/explained, and to condense large amounts of information into readable, understandable, typed written remarks
  • Strong multi-tasking capabilities such as listening to a caller while reviewing and interpreting information from multiple computer screens, entering complex data into various formats and responding with accurate information.
  • Candidates must have effective customer service skills to provide accurate/thorough information in response to inquiries and requests regarding bylaws, policies, regulations and services
  • Strong analytical/problem solving skills and creative thinking techniques to handle difficult situations in a timely manner; the ability to work under pressure in a busy environment and adhere to strict time lines for completion of tasks.
  • Candidates must have strong computer skills with proficiency in MS Office
  • Proficiency in software applications related to call centre technology and a working knowledge of Lagan (ECM & VO), Posse, VanMap, Tempest, Amanda, Business License Renewal Web Application, FARP, RPP, Dog License Renewals/Payments, Parking Ticket Payments (PCI), Verrus, Ticket Manager, ActiveNet, Google Maps, Sharepoint, Cisco Finesse, Quickfind, Internet and Intranet would be an asset
  • Must understand basic mathematical equations and basic accounting principles

Job Requirements:

  • Successful applicants must have completion of Grade 12, supplemented by recent completion of courses related to communications, customer service, computers, business and contact centre operations, along with a minimum of 3 years work experience in a customer service oriented environment OR an equivalent combination of relevant training and experience.

Beware of Job Scams

As you navigate the job market, it’s essential to stay vigilant against potential scams. Here are some tips to protect yourself:

Signs of Job Scams:

  1. Unsolicited Offers:
  • Be cautious of job offers that you didn’t apply for or solicit.
  1. Too Good to Be True:
  • If a job offer seems too good to be true in terms of pay or benefits, it might be a red flag.
  1. Requests for Money:
  • Legitimate employers will not ask you to pay for job opportunities. Be wary of any requests for payment upfront.
  1. Vague Job Descriptions:
  • Watch out for job postings with unclear job descriptions or requirements.
  1. Poor Communication:
  • Pay attention to the quality of communication. Scammers often have poor grammar and spelling in their messages.
  1. Pressure to Act Quickly:
  • If you feel pressured to accept a job offer immediately without proper consideration, it could be a scam.

How to Protect Yourself:

  1. Research the Company:
  • Before accepting any job offer, research the company thoroughly. Look for reviews and information about their reputation.
  1. Verify Contact Information:
  • Confirm that the contact information provided by the employer is legitimate.
  1. Never Pay for a Job:
  • Never send money or personal information to someone you haven’t verified as a legitimate employer.
  1. Trust Your Instincts:
  • If something feels off about a job offer or the hiring process, trust your instincts and proceed with caution.
  1. Report Suspicious Activity:
  • If you encounter a job scam, report it to the appropriate authorities or platforms.

By staying informed and cautious, you can protect yourself from falling victim to job scams. Stay safe and best of luck in your job search!

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