Director of Customer Happiness Department Jobs In Dubai UAE | RTC1 Recruitment Services
RTC1 Recruitment Services
Director of Customer Happiness Department Jobs In Dubai UAE | RTC1 Recruitment Services
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We are looking for an experienced managing director to oversee business operations and provide strategic leadership. The managing director’s responsibilities include developing and implementing strategic plans and company policies, maintaining an open dialogue with stakeholders, and driving organizational success.
Responsibilities:
- Enhance the concepts of happiness in customer happiness centers and provide employees with a set of tools and values that enable them to achieve the strategic goals of the force in the field of customer satisfaction.
- Oversee the preparation and review of all reports of the Customer Happiness Department accurately and in a timely manner, meeting policies and standards set.
- Prepare and propose the budget for the Department of Customer Happiness and Service Canters and monitors expenditures in light of the approved budget to enable the Department to estimate expenditures to ensure the efficient and effective use of financial resources.
- Supervise coordination between organizational units in services related to more than one general administration to coordinate efforts and present proposals and solutions to improve them.
- Exercise emergency access to traditional and smart centers in the event of challenges, problems for customers or system breakdown in the system.
Requirements:
- Open to UAE nationals
- Female, 40 years old and below
- Bachelor dgeree of a 4-year course or a diploma for a 12-year specialization; Master’s degree is an advantage
- At least 5 years of experience in related role
- Should have experience in handling a team and experience customer service role
To apply for this job please visit www.bayt.com.
Perks & Benefits:
When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:
Health and Wellness
- Health Insurance: Medical, dental, and vision coverage.
- Mental Health Support: Access to counseling services, mental health days.
- Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
- Health Screenings: Regular health check-ups and screenings.
- Ergonomic Support: Ergonomic workstations and equipment.
Financial Benefits
- Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
- Bonuses: Performance-based bonuses, signing bonuses.
- Stock Options/Equity: Company shares or stock options.
- Tuition Reimbursement: Financial support for further education or certifications.
- Financial Planning Services: Access to financial advisors.
Work-Life Balance
- Paid Time Off (PTO): Vacation days, personal days, and holidays.
- Parental Leave: Maternity, paternity, and adoption leave.
- Flexible Working Hours: Flex time or flexible work schedules.
- Remote Work Options: Opportunities to work from home or remotely.
- Sabbatical: Extended leave for personal growth or study.
Career Development
- Training and Development: Workshops, courses, and training programs.
- Mentorship Programs: Pairing with more experienced colleagues for guidance.
- Career Pathing: Clear advancement opportunities and career path planning.
- Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
- Conference Attendance: Opportunities to attend industry conferences and events.
Office Perks
- Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
- Recreational Activities: Game rooms, nap rooms, or social spaces.
- Office Events: Team-building activities, parties, and outings.
- Onsite Services: Dry cleaning, car washes, or massage therapy.
- Pet-Friendly Office: Allowing pets in the workplace.
Additional Benefits
- Employee Discounts: Discounts on company products or services.
- Commuter Benefits: Subsidized transportation or parking.
- Volunteer Time Off: Paid time off for volunteering and community service.
- Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
- Relocation Assistance: Financial and logistical support for relocating employees.
Unique Perks
- Childcare Support: Onsite childcare or childcare subsidies.
- Loan Repayment Assistance: Help with student loan repayment.
- Tech Allowances: Stipends for home office equipment or personal tech.
- Travel Opportunities: Opportunities to travel for work or leisure.
- Wellness Retreats: Organized retreats focused on employee wellness.
These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.
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