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Senior Customer Service Mgr Jobs in Dubai | Orange Business Services

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Orange Business Services

Senior Customer Service Mgr Jobs in Dubai | Orange Business Services

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Hiring Organization Orange Business Services
Job Location Dubai, United Arab Emirates
Date Posted September/15/2022
Base Salary AED
Employment Type Full Time
Valid Until N/A

Senior Customer Service Mgr Jobs in Dubai | Orange Business Services

Orange Business Services

List Of Vacant Positions (Newly Updated)

JOB TITLE LOCATION
Senior Customer Service Dubai, United Arab Emirates

Description:

To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions on assigned customer(s). (measure service provided against defined Service Level Agreements)

Job Responsibilities:

  • To maintain adequate knowledge of Orange Business Services solutions and services
  • Provides a support role to the management team ,This can include team leadership, pastoral activities, coaching and mentoring of CSM colleagues, deputizing for CSM Head where needed.
  • Assists in bids and customer presentations for new logos during RFP period and during contract renewals.
  • Prepares & manages Service Review Meetings with the customer on a regular basis and issues minutes. Meetings are held on both a monthly and annual basis. Within time and budget constraints, the meeting should be held in person at the customer site.
  • Service Improvement Program (including assistance in handling chronic incidents and incorporating necessary actions from the root cause analysis into the SIP).
  • Prepares the monthly customer report (SLA compliance, incidents, SIP status).
  • Reviews any internal root cause analysis (RCA) applicable to their customer, and generates a customer.
  • facing RCA to be communicated to the customer.Any actions resulting from the RCA are included in the customer’s SIP and followed up .
  • Ensures the resolution of non-commercial customer queries and escalations, including those related to billing. Commercial queries should be addressed to the Account Manager.
  • Provides capacity analysis and recommendations .
  • Ensures that data integrity issues concerning customer information in all systems/tools are corrected.
  • Have awareness of overall and service management profitability of their customer.

Job Requirements:

  • Fluent in Arabic and English
  • Good knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
  • Good communication, negotiation, presentation, organization skills
  • Can work independently, shows initiative and proactivity.
  • Can work well under pressure and can handle escalations calmly and competently.
  • Additional information Customer Service and Project Management experience
  • at least 7 years of work experience in customer-facing organizations within the telecom or IT industry
  • virtual team management experience
  • good level of practiced technical knowledge

Perks & Benefits:

When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:

Health and Wellness

  1. Health Insurance: Medical, dental, and vision coverage.
  2. Mental Health Support: Access to counseling services, mental health days.
  3. Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
  4. Health Screenings: Regular health check-ups and screenings.
  5. Ergonomic Support: Ergonomic workstations and equipment.

Financial Benefits

  1. Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
  2. Bonuses: Performance-based bonuses, signing bonuses.
  3. Stock Options/Equity: Company shares or stock options.
  4. Tuition Reimbursement: Financial support for further education or certifications.
  5. Financial Planning Services: Access to financial advisors.

Work-Life Balance

  1. Paid Time Off (PTO): Vacation days, personal days, and holidays.
  2. Parental Leave: Maternity, paternity, and adoption leave.
  3. Flexible Working Hours: Flex time or flexible work schedules.
  4. Remote Work Options: Opportunities to work from home or remotely.
  5. Sabbatical: Extended leave for personal growth or study.

Career Development

  1. Training and Development: Workshops, courses, and training programs.
  2. Mentorship Programs: Pairing with more experienced colleagues for guidance.
  3. Career Pathing: Clear advancement opportunities and career path planning.
  4. Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
  5. Conference Attendance: Opportunities to attend industry conferences and events.

Office Perks

  1. Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
  2. Recreational Activities: Game rooms, nap rooms, or social spaces.
  3. Office Events: Team-building activities, parties, and outings.
  4. Onsite Services: Dry cleaning, car washes, or massage therapy.
  5. Pet-Friendly Office: Allowing pets in the workplace.

Additional Benefits

  1. Employee Discounts: Discounts on company products or services.
  2. Commuter Benefits: Subsidized transportation or parking.
  3. Volunteer Time Off: Paid time off for volunteering and community service.
  4. Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
  5. Relocation Assistance: Financial and logistical support for relocating employees.

Unique Perks

  1. Childcare Support: Onsite childcare or childcare subsidies.
  2. Loan Repayment Assistance: Help with student loan repayment.
  3. Tech Allowances: Stipends for home office equipment or personal tech.
  4. Travel Opportunities: Opportunities to travel for work or leisure.
  5. Wellness Retreats: Organized retreats focused on employee wellness.

These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.

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Disclaimer

The job listings on this website are provided for informational purposes only. We do not endorse any employer or position listed, and we are not responsible for the content, accuracy, or legality of job postings. Applicants are advised to verify the authenticity of job offers before providing personal information or accepting employment. Use this site at your own risk.

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