Senior Customer Success Specialist Jobs In Dubai 2023 | Aramex


Job Requirements :

  • Bachelor’s degree in business or any other field
  • 3-4 years of relevant working experience in the Air Freight Forwarding industry
  • Knowledge about global tradelanes, airlines & air freight solutions
  • Experience in Customer service and handling Key business client, airline & rate negotiation
  • Cargowise experience preferred
  • Excellent MS office skills: Word, Excel and Power Point
  • Good commands in professional emails writing

Job Responsibilities :

  • Provide Freight solution to the customer
  • Develop relation with the customer
  • Support client for any claim, payment issues or pending shipment.
  • End to end follow up on shipment life cycle
  • Provide support for the sales, to quote client and Follow on business award.
  • Coordinate with multiple stakeholders internally
  • Negotiate rates with carriers / agents and offices
  • Achieve the over all freight numbers for the customers assigned
  • Report any failure to the line manager and ensure client is updated on time.
  • P&L monitoring and Job invoicing.
  • Handle freight enquiries, quotations and coordination with local and international clients.
  • Ensure improvement in On time delivery performance of the tradelanes serviced by Aramex
  • Ensure Cargowise adoption & milestone status update integrity is 100%
  • Monitor & manage airlines relations on a station level for a better buying power and lead negotiation of Adhoc or contracted rates to provide more competitive rates to customers
  • Coordinate with regional pricing desk for RFQs, projects & tenders whenever required

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