Senior Customer Success Specialist Jobs In Dubai 2023 | Aramex

Last updated Sep 28, 2023

Full Time
Dubai, United Arab Emirates
Posted 1 year ago
3000 AED / Month

Aramex

Job Requirements :

Bachelor’s degree in business or any other field
3-4 years of relevant working experience in the Air Freight Forwarding industry
Knowledge about global tradelanes, airlines & air freight solutions
Experience in Customer service and handling Key business client, airline & rate negotiation
Cargowise experience preferred
Excellent MS office skills: Word, Excel and Power Point
Good commands in professional emails writing

Job Responsibilities :

Provide Freight solution to the customer
Develop relation with the customer
Support client for any claim, payment issues or pending shipment.
End to end follow up on shipment life cycle
Provide support for the sales, to quote client and Follow on business award.
Coordinate with multiple stakeholders internally
Negotiate rates with carriers / agents and offices
Achieve the over all freight numbers for the customers assigned
Report any failure to the line manager and ensure client is updated on time.
P&L monitoring and Job invoicing.
Handle freight enquiries, quotations and coordination with local and international clients.
Ensure improvement in On time delivery performance of the tradelanes serviced by Aramex
Ensure Cargowise adoption & milestone status update integrity is 100%
Monitor & manage airlines relations on a station level for a better buying power and lead negotiation of Adhoc or contracted rates to provide more competitive rates to customers
Coordinate with regional pricing desk for RFQs, projects & tenders whenever required

To apply for this job please visit www.careerjet.ae.

Perks & Benefits:

When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:

Health and Wellness

Health Insurance: Medical, dental, and vision coverage.
Mental Health Support: Access to counseling services, mental health days.
Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
Health Screenings: Regular health check-ups and screenings.
Ergonomic Support: Ergonomic workstations and equipment.

Financial Benefits

Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
Bonuses: Performance-based bonuses, signing bonuses.
Stock Options/Equity: Company shares or stock options.
Tuition Reimbursement: Financial support for further education or certifications.
Financial Planning Services: Access to financial advisors.

Work-Life Balance

Paid Time Off (PTO): Vacation days, personal days, and holidays.
Parental Leave: Maternity, paternity, and adoption leave.
Flexible Working Hours: Flex time or flexible work schedules.
Remote Work Options: Opportunities to work from home or remotely.
Sabbatical: Extended leave for personal growth or study.

Career Development

Training and Development: Workshops, courses, and training programs.
Mentorship Programs: Pairing with more experienced colleagues for guidance.
Career Pathing: Clear advancement opportunities and career path planning.
Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
Conference Attendance: Opportunities to attend industry conferences and events.

Office Perks

Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
Recreational Activities: Game rooms, nap rooms, or social spaces.
Office Events: Team-building activities, parties, and outings.
Onsite Services: Dry cleaning, car washes, or massage therapy.
Pet-Friendly Office: Allowing pets in the workplace.

Additional Benefits

Employee Discounts: Discounts on company products or services.
Commuter Benefits: Subsidized transportation or parking.
Volunteer Time Off: Paid time off for volunteering and community service.
Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
Relocation Assistance: Financial and logistical support for relocating employees.

Unique Perks

Childcare Support: Onsite childcare or childcare subsidies.
Loan Repayment Assistance: Help with student loan repayment.
Tech Allowances: Stipends for home office equipment or personal tech.
Travel Opportunities: Opportunities to travel for work or leisure.
Wellness Retreats: Organized retreats focused on employee wellness.

These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.

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Disclaimer

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