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Service Advisor Jobs In Dubai 2022 | Tesla

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Tesla

Service Advisor Jobs In Dubai 2022 | Tesla

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Hiring Organization Tesla
Job Location Dubai, United Arab Emirates
Date Posted Sep/13/2022
Base Salary AED
Employment Type Full Time
Valid Until N/A

Service Advisor Jobs In Dubai 2022 | Tesla

Tesla Inc

List Of Vacant Positions (Newly Updated)

JOB TITLE LOCATION
Service Advisor Dubai, United Arab Emirates

Job Responsibilities:

  • Provide the highest level of customer service throughout ownership experience across physical and digital platforms
  • Confidently communicate with customers as a Tesla ambassador through digital channels, phone and face-to-face to provide scheduling/status updates, product education, Tesla App education and answer any questions using customer friendly language
  • Prepare customer appointments both digitally and physically in the Service Centre, ready for the customer to seamlessly drop-off their car through a touchless service
  • Engage walk-in customers promptly, personally and with the goal of understanding their needs
  • Develop a good understanding of Tesla’s products and service operations including HV battery, range, 12V systems, charging, Drivers Assistance System (DAS), firmware, chassis and troubleshooting
  • Adopt new digital tools with ease and adapt quickly to new process changes
  • Pull vehicle logs and submit for remote diagnosis and repair, accurately recording repair orders, interactions and data into our systems, finalizing invoicing and payment
  • Partner closely with the workshop to guarantee we service our customers’ cars efficiently and seamlessly
  • Advise and educate your customer on Tesla warranty policies
  • Take on minor escalations, resolve and defuse difficult conversations across all communication channels
  • Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets
  • Prepare alternative transport for customers where appropriate, arranging loaner vehicles in advance of a scheduled service appointment
  • Partner and collaborate with Tesla Support, Parts, Sales and Delivery to ensure the customer experience is consistent
  • Ensure all health and safety regulations and procedures are adhered to, for both employees and customers
  • Take on additional responsibilities as required by the business

Job Requirements:

  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
  • Ability to excel in a team-based environment and achieve common goals
  • Excellent problem-solving skills, and strong ability to take initiative and be proactive
  • Possess an understanding of automotive techniques related to repair and servicing of vehicles
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Good knowledge of MS Office
  • Able to communicate, read, and write effectively in the English language, and other local languages if required
  • Must have and continue to maintain a valid driving license and safe driving record

Perks & Benefits:

When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:

Health and Wellness

  1. Health Insurance: Medical, dental, and vision coverage.
  2. Mental Health Support: Access to counseling services, mental health days.
  3. Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
  4. Health Screenings: Regular health check-ups and screenings.
  5. Ergonomic Support: Ergonomic workstations and equipment.

Financial Benefits

  1. Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
  2. Bonuses: Performance-based bonuses, signing bonuses.
  3. Stock Options/Equity: Company shares or stock options.
  4. Tuition Reimbursement: Financial support for further education or certifications.
  5. Financial Planning Services: Access to financial advisors.

Work-Life Balance

  1. Paid Time Off (PTO): Vacation days, personal days, and holidays.
  2. Parental Leave: Maternity, paternity, and adoption leave.
  3. Flexible Working Hours: Flex time or flexible work schedules.
  4. Remote Work Options: Opportunities to work from home or remotely.
  5. Sabbatical: Extended leave for personal growth or study.

Career Development

  1. Training and Development: Workshops, courses, and training programs.
  2. Mentorship Programs: Pairing with more experienced colleagues for guidance.
  3. Career Pathing: Clear advancement opportunities and career path planning.
  4. Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
  5. Conference Attendance: Opportunities to attend industry conferences and events.

Office Perks

  1. Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
  2. Recreational Activities: Game rooms, nap rooms, or social spaces.
  3. Office Events: Team-building activities, parties, and outings.
  4. Onsite Services: Dry cleaning, car washes, or massage therapy.
  5. Pet-Friendly Office: Allowing pets in the workplace.

Additional Benefits

  1. Employee Discounts: Discounts on company products or services.
  2. Commuter Benefits: Subsidized transportation or parking.
  3. Volunteer Time Off: Paid time off for volunteering and community service.
  4. Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
  5. Relocation Assistance: Financial and logistical support for relocating employees.

Unique Perks

  1. Childcare Support: Onsite childcare or childcare subsidies.
  2. Loan Repayment Assistance: Help with student loan repayment.
  3. Tech Allowances: Stipends for home office equipment or personal tech.
  4. Travel Opportunities: Opportunities to travel for work or leisure.
  5. Wellness Retreats: Organized retreats focused on employee wellness.

These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.

Beware of fraudsters

In today’s interconnected world, scammers are becoming increasingly sophisticated, using a variety of tactics to deceive unsuspecting individuals. Whether it’s through phishing emails, phone calls, fake websites, or even social media, these fraudsters aim to steal your personal information and money. Always be vigilant and skeptical of unsolicited requests for your personal data or financial information. Verify the authenticity of the source before sharing any sensitive information. Remember, legitimate organizations will never ask for your password or financial details via email or over the phone. Protect yourself and your loved ones by staying informed and cautious.

Disclaimer

The job listings on this website are provided for informational purposes only. We do not endorse any employer or position listed, and we are not responsible for the content, accuracy, or legality of job postings. Applicants are advised to verify the authenticity of job offers before providing personal information or accepting employment. Use this site at your own risk.

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