Service Quality Officer Jobs in Sharjah | Air Arabia Careers

Air Arabia

Job Requirements

Job Responsibilities

Service Quality Officer Jobs in Sharjah | Air Arabia Careers

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Job Responsibilities

  • Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
  • Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
  • Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.

Job Requirements

  • Bachelor degree in Management/ Administration or equivalent.
  • Quality Assurance/ISO Lead Assessor certificate is a plus.
  • Capable of using technology systems and tools; proficient in Microsoft Office.
  • Fluent in Fench,  English & Arabic Languages;
  • 2+ years of related working experience in similar role in service quality/quality assurance in any service industry, preferably in aviation; experience with low cost airline is a plus.
  • Proven skills in enhancing performance, achieving targets and increasing sales.

To apply for this job please visit careers.airarabia.com.

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