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Human Resource Management (HRM

Call Support Agent

Karachi · Pakistan · Full-time · On-site

Views: 28 Applications: 0 Posted: 3 weeks ago
Company

Salary

25000 – 30000 / Monthly

Schedule

Day shift

Openings

1

Experience

Mid level

Education

Bachelor

Deadline

2027-04-11

Skills

E-commerce Management

Description

Fortune Academy is a leading E-learning company committed to providing exceptional support to our clients. We value professionalism, responsiveness, and clear communication. We are seeking a friendly, professional, and detail-oriented Call Support Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, and ensure an excellent customer experience.

Responsibilities

Handle inbound and outbound calls from customers and clients in a professional and courteous manner Respond to customer inquiries and provide accurate information about products, services, or programs Troubleshoot issues and escalate complex problems to appropriate teams Document and track all interactions in the company CRM system Maintain a high level of professionalism, patience, and empathy during calls

Qualifications

Excellent verbal and written English communication skills (U.S. accent preferred) Strong problem-solving skills and attention to detail Previous customer service experience is preferred Comfortable using CRM software and other communication tools Ability to work in a fast-paced environment and handle multiple tasks efficiently

Benefits

Competitive pay Training and career growth opportunities Supportive team environment

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