Mindbridge
Chat Support Specialist (International)
Lahore · Pakistan · Full-time · On-site
Views: 3
Applications: 0
Posted: 2 hours ago
Salary
100000 – 125000 / Monthly
Schedule
Day shift
Openings
1
Experience
Senior level
Education
Bachelor
Deadline
2027-05-02
Description
Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks, and engagement for our agents to ensure that they have the best employee experience. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter! YOU MATTER!!
Responsibilities
Handle Queries, Requests, and Complaints from customers tactfully.
Follow standard processes and procedures when it comes to providing the solution.
Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.
Achieve superior customer engagement and ensure a significant improvement in customer experience.
Must be able to overcome objections and handle customer pushback.
Qualifications
A-Levels/Intermediate
Natural instinct to empathize with users
Excellent verbal and written communications skills
Native or bilingual spoken and written English skills
Detail-oriented
Benefits
Monthly salary of Rs.125,000
5 days a week (work-life balance)
No sales or monthly targets
Medical Insurance
Leave Encashment
On-the-job training
State-of-the-art infrastructure
Annual Increment
Employee engagement & appreciation programs
Apply
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