Client Success Manager – 1

As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.

Order Fulfillment – Process orders and quotes in a timely and accurate manner Create quotes and orders flawlessly. Meet or exceed customer/contract SLAs on Quote delivery Meet or exceed customer/contract SLAs on Order placement Continuously monitor open orders and expedite where needed Provide comprehensive and timely communication to customers and Sales Relationship Building – Develop solid relationships with Zones customers. Interact with customers on a daily basis. Establish relationships with multiple people in multiple departments Constantly communicate outstanding orders, constraints and alternatives. Coordinate and encourage Zones team member interactions with accounts Customer Service – Provide for Customer operational and reporting needs. Provide proactive action to provide 5 star service. Have a complete understanding of the Zones Service Catalog Be the first and primary line of contact on all customer issues and concerns Engage Sales to coordinate communication of service and needs. Ensure that timely and impactful reporting is provided to the customer Sourcing – Process, coordinate and manage to off catalog customer requests. Ensure custom catalog maintenance on Zones Connect Process project worksheets for inventory allocations Monitor and coordinate inventory management activities. (Hardware) Monitor and provide support activities on Customer contracts (Software) Project Management – Conduct account planning and coordination of needs. Actively participate in pipeline growth and maintenance activities Uncover future needs through constant value driven interactions. Understand account dynamics and look for ways to increase profitability Understand Zones automation capabilities and look for opportunities to provide those services to customers. Coordinate with PMO or Enterprise Operations on new customer roll outs

Graduate – Any Specialization. Experience in Enterprise level sales Strong customer service skills and commitment to meet or exceed customer requirements Excellent organization skills and process expertise Ability to work in a fast-paced environment and meet aggressive deadlines Excellent verbal and written communication skills Ability to negotiate, influence, and persuade Analytical with excellent problem-solving skills Ability to work with little or no supervision. Bachelor's degree in business administration or any other Field Minimum 2-3 years of experience.