Customer Care Representative - Freshers/Fresh Graduates

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries, resolving issues, and delivering exceptional service to ensure a positive customer experience.

Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information about products/services, pricing, and promotions. Assist customers with order placement, tracking, and returns. Resolve customer complaints and issues promptly, aiming for first-contact resolution. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell or cross-sell products/services. Stay updated on company policies, procedures, and product knowledge. Collaborate with team members to ensure a seamless customer experience.

Prior experience in customer service or a related field is preferred; however, fresh graduates / freshers are encouraged to apply. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities.