Customer Service Representative (Night Shift)

CORE EDGE SOLUTIONS is looking for a dedicated, communication-driven Customer Service Representative (CSR) to join our growing team in Gulberg III. If you thrive in a fast-paced environment and take pride in delivering a world-class customer experience, we want to hear from you. At CORE EDGE SOLUTIONS, we provide end-to-end digital solutions for a global clientele. As a CSR, you will be the voice of our brand, ensuring our partners in the United States and beyond receive seamless, empathetic, and professional support.

Multi-Channel Support: Manage high-quality customer conversations across calls, email, and live chat. Empathetic Problem Solving: Understand complex customer concerns and resolve them with patience and clarity. Data Integrity: Accurately document all interactions and updates within the CRM system. Cross-Functional Collaboration: Coordinate with internal technical teams to ensure timely issue resolution. Brand Ambassadorship: Represent Core Edge Solutions professionally in every interaction.

Experience: Previous customer service experience is preferred, but a talent for communication is a must. Communication: Exceptional English proficiency (both written and verbal) is required. Mindset: Detail-oriented, patient, and possesses a natural problem-solving instinct. Availability: Fully comfortable working on-site in a dedicated night shift environment.