Customer Service Representative

Nayab Labs & Diagnostic Centre is seeking a dedicated and professional Customer Relations Officer / Call Centre Operator to manage patient communications, handle inquiries, and ensure exceptional customer service. The ideal candidate will serve as the first point of contact for patients and clients, maintaining a high standard of professionalism and accuracy in all interactions.

Handle inbound and outbound calls in a courteous and professional manner Provide accurate information regarding laboratory tests, services, pricing, and timings Book appointments and coordinate with relevant departments Address patient queries, complaints, and feedback efficiently Maintain proper call records and update patient data in the system Ensure compliance with company policies, confidentiality, and data privacy standards Follow up with patients regarding reports, appointments, and services Coordinate with collection points and lab staff for smooth operations Promote company services where appropriate

Minimum Intermediate / Bachelor’s degree preferred Medical Lab Technologist qualification. Proven experience in a call centre or customer service role (healthcare experience is a plus) Excellent communication and interpersonal skills Strong command of Urdu and basic English (spoken & written) Good computer skills and familiarity with Medicube/software systems Ability to handle pressure and manage multiple tasks efficiently Professional attitude and problem-solving skills