Customer Success Specialist

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client Convey interest in each customer through their words with courtesy, attention, a friendly and caring image Providing alternatives to products/items, which are not available on the ecommerce website Follow standard processes and procedures when it comes to providing the resolution Staying up to date with latest updates on system information, process changes and future updates

O Levels/Matric or above Excellent English Written and Verbal Communication American or neutral accent Proficiency with MS Office (Particularly MS Excel and MS Word) Must be alteast 18 Years old and hold valid CNIC.

Medical insurance