Human Resource Management (HRM

Customer Support Executive

Karachi · Pakistan · Full-time · On-site

Views: 4 Applications: 0 Posted: 2 hours ago

Company

Salary

55000 – 60000 / Monthly

Schedule

Day shift

Openings

Experience

Senior level

Education

Master

Deadline

2027-04-11

Skills

Customer Service

Description

This is a customer support call + chat handling job where you assist customers, solve their issues, and ensure good service experience for a fast-growing “super app” (delivery, ride-hailing, shopping platform).

Responsibilities

Handle large volume of incoming calls and chats Understand customer issues and resolve them Provide accurate information using tools/systems Build good relationships with customers Meet daily support targets (calls/chats quotas) Follow company policies and procedures Handle escalations and frustrated customers Support team goals and service quality

Qualifications

Intermediate / O-Level or higher Minimum 1 year customer service (call center preferred) Strong English communication skills (Arabic is a plus) Ability to work in rotational shifts Basic computer skills (MS Office) Good attitude under pressure

Benefits

Exposure to international tech company environment Training and learning opportunities Career growth in customer experience/support Flexible and global working culture Equity/ownership (in some cases) Learning budgets and development support

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