Customer Support Representative (Weekend Role)

We are seeking highly motivated and detail-oriented Customer Support Representatives with excellent English communication skills to join our operations team. This role involves real-time monitoring of field personnel, maintaining consistent communication with on-site team members, and ensuring compliance with operational protocols. The ideal candidate will be proactive, responsible, and capable of handling time-sensitive situations with confidence and clarity.

Monitor real-time activity of field personnel and ensure timely completion of check-ins, reports, and assigned duties. Promptly contact on-site staff via phone when scheduled tasks or check-ins are missed, and ensure corrective action is taken. Maintain accurate logs of all communications and operational updates. Respond to inquiries and concerns from clients, providing timely and professional support. Escalate operational issues to management when necessary. Collaborate with internal teams to ensure smooth daily operations. Prepare daily shift reports and summaries of any issues or incidents. Follow up with field personnel to confirm task completion and service quality.

Excellent verbal and written communication skills in English. Strong sense of responsibility and ability to work independently. Previous experience in customer support, dispatch, or operations monitoring preferred. Ability to multitask and remain calm under pressure. Strong problem-solving skills and attention to detail. Comfortable making phone calls and addressing operational issues in real time. Flexible to work various shifts, including weekends and nights. Experience in the security, logistics, or service industry is a plus. Familiarity with workforce tracking or scheduling platforms.

Fuel allowance Leave encashment Medical coverage Work with a growing, ambitious team Creative freedom to shape and grow the brand’s voice Flexible and collaborative work environment