Email & Chat Support

Zameen.com is looking to hire a ‘Email & Chat Support’ for its Bayut and Dubizlee Operations.

Responsible for provisioning the packages upon receiving invoices for new & existing accounts. Responsible for client account up gradation upon receiving invoices from different channels. Responsible for client account degradation upon expiration of client account. Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team). Responsible to setup XML feed Integration. Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations. Live chat support to all related web users. Providing after sales & support to all account managers.

Experience: 06 months - 1 Year (Email/Chat Support) Education: Must be a graduate Location: Gulberg, Lahore Shifts: Hybrid Gender: Both Position Level: Entry Level Should have very good command over spoken and special written English. Can communicate with Internal/external staff for their day-to-day queries & their quick fix. Preferably a graduate with a minimum 0.5 year experience. Experience in Customer services role, preferably from a support/call center- Strong communication and follow-up skills. Have a working knowledge of computer software like MS Word and Excel.

Health insurance Unlimited paid time off (paid sick and vacation leaves) Annual bonuses based on performance Monthly tech allowance Opportunity to be paid in your currency of choice Others depending on seniority