Field Dispatch Coordinator

As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently & accurately. You will provide consistency in customer deliverables by training & onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.

Perform pilot installation for our customers to verify and validate the scope of services and installation scripts. Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as: Contact information Escalation procedures Scope of services Installation scripts and processes Schedules and teams Locations and maps Site completion checklists Provide onboarding, training, and support for Field Technicians Perform quality assurance checks and team assessments to ensure: Performance of the complete scope of services as outlined in the SOW Installation scripts and processes are completed, meeting client directed specifications Be available for all escalations and questions as a dedicated technical support resource Route and manage subcontractor work orders Collect and validate appropriate deliverables upon completion for delivery to project manager

Bachelor’s degree in IT/Business Administration or any other related field 5+ years’ experience with PC systems, related peripherals, common software programs, and Operating Systems Thorough understanding of the connectivity of devices to LAN and WAN Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification Strong interpersonal and customer service skills Ability to communicate internally and externally on all levels and through all mediums. Experience and success in working with various delivery organizations to achieve deliverables Ability to effectively prioritize and execute tasks in a high-pressure environment Ability to work and adapt to change in a fast paced environment Excellent written and verbal communication skills Voice and Data cabling experience (Installation, termination, testing)