Head of Transformation & CI

The Head of Transformation and Continuous Improvement for Finance & Accounting Global Business Service Centre (GBSC) is a senior leadership role responsible for driving and sustaining the transformation of the GBSC’s operational and organizational capabilities. The role sits at the heart of the One GBSC programme and is accountable for programme governance, process improvement, change management, and building a culture of continuous improvement across all three process towers.

Lead the end-to-end delivery of the One GBSC transformation programme, including the People Squad and Build Stream pillars Own the programme governance framework, including milestones, risk registers, RAID logs, and executive reporting Manage interdependencies across workstreams and ensure coherent, joined-up delivery Prepare and present programme updates to senior stakeholders including the VP and US-based leadership

Significant experience in a transformation, continuous improvement, or shared services leadership role, ideally within a Finance and Accounting or GBS/BPO environment Demonstrable track record of delivering large-scale, multi-workstream change programmes Strong process improvement credentials, with working knowledge of Lean, Six Sigma, or equivalent frameworks (Green Belt or above preferred) Excellent stakeholder management and communication skills, with the ability to engage credibly at VP and C-suite level Experience developing and embedding SOPs, governance frameworks, and performance measurement systems Strong analytical and problem-solving capability, with comfort working in ambiguous, fast-moving environments Prior experience working in or with a shared services centre environment