Manager PMO

The ideal candidate will demonstrate strong problem-solving and communication skills with the ability to influence stakeholders across business and technical teams. This role oversees Project Managers, defines scope and deliverables, and drives initiatives that improve efficiency, reduce costs, and enhance overall performance.

Team Management: Provide leadership and oversight to a team of Project Managers responsible for delivering multiple concurrent projects or a defined portfolio. Ensure adherence to established project management methodologies, timelines, and quality standards. Coach and mentor team members on best practices in delivery, proactive risk management, decision-making, and process improvement. Maintain objectivity when resolving conflicts and communicate decisions and strategies effectively to ensure alignment and accountability. Project Management: Lead complex or strategic projects from initiation through completion, ensuring successful delivery within defined scope, budget, and schedule. Oversee planning, execution, risk mitigation, and stakeholder alignment across cross-functional teams. Coordinate partner and SME engagement across multiple functions to ensure successful outcomes. Drive project requirements through demand planning tools (e.g., Kinaxis) and oversee order processing, scheduling, inventory management, and billing for customer-specific delivery models.

Bachelor’s degree required; MBA preferred PMP, ITIL or equivalent Certification required 10 plus years of experience in program/ project management, process engineering or strategy within a technology or operations environment Minimum of 3 years’ direct people management experience Leadership skills: must have experience leading a portfolio of programs, multiple projects and teams Ability to take ambiguous requirements, conduct investigations and develop strategy Problem solving skills: must be able to identify risks and develop actionable mitigation plans Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand Knowledge of and experience using Project Management Software Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint