O2C Lead

The O2C Lead (Order-to-Cash) is responsible for managing receivables performance while handling key customer accounts, credit queues management, bank management and supporting the team. The role focuses on resolving escalations, improving collection outcomes, and ensuring receivables are actively monitored and controlled.

Manage a portfolio of key customer accounts and oversee complex, high‑risk collection cases to mitigate exposure and support cash‑flow objectives Ensure adherence to approved Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) for sales orders in credit queues, including timely review and release Act as the primary escalation point for critical customer, payment, and internal O2C issues, owning resolution of high‑impact disputes and delays Review cash application activities and validate the accuracy of customer account balances, ensuring discrepancies are identified and resolved promptly Monitor Accounts Receivable aging and lead targeted actions to reduce overdue, aged, and high‑value balances Prepare, review, and lead weekly AR Aging discussions with collections team members, providing direction, accountability, and follow‑up on action plans Guide, coach, and support team members on effective collections strategies, dispute handling, and professional customer communications Review customer follow‑ups and collection activities to ensure consistency, quality, and compliance with collections policies Partner closely with Sales, Operations, PMO, and cross‑functional & regional teams to resolve disputes, remove payment barriers, and improve collection outcomes Identify recurring delays, dispute drivers, and process inefficiencies within the O2C cycle, and support continuous improvement initiatives

Bachelor’s degree in Accounting, Finance, Business Administration (Finance preferred), or an equivalent field 3 – 5 years of experience as Lead Accounts Receivable / O2C Strong experience of managing: Customer collections Dispute handling Ability to handle escalations and complex customer scenarios Experience supporting or guiding team members Understanding of AR aging and collections behavior Experience working with ERP systems