Operations Coordinator – E-Commerce

We are looking for a proactive and detail-oriented Operations Coordinator to join our growing e-commerce team in Karachi. This is a full-time, on-site position where you will be responsible for ensuring smooth daily operations, handling customer issues, tracking nationwide deliveries, and managing product listings. You will play a vital role in keeping our logistics efficient and our customers satisfied. Work Type: Full-time, on-site Timings: 12:00 PM – 10:00 PM (Monday to Saturday, 10-hour shift) Location: Falak Corporate City, Talpur Road, beside I.I. Chundrigar Road, opposite National Bank of Pakistan Head Office, Karachi We welcome applicants of all backgrounds. While this role is well-suited for energetic early-career professionals (ages 18–25), all qualified candidates are encouraged to apply.

Customer Care & Complaint Handling: Manage customer complaints effectively and provide timely resolutions. Shipment Tracking: Track all dispatched shipments across Pakistan (approx. 40–50 per day) and ensure deliveries are completed within KPIs. Dispatch Notifications: Immediately inform consignees via message after shipment dispatch. Customer Queries: Respond promptly to sales-related questions via WhatsApp and maintain professional communication. Reporting: Submit daily operational reports to the line manager. Analytics: Prepare weekly and monthly analytical reports for shipment tracking and confirmations. Product Management: Update website listings daily by uploading new products and marking items as in-stock/out-of-stock. Back-Up Role: In the absence of the Phone Verification Officer, support with order confirmations and courier portal booking (approx. 40–50 shipments)

Minimum qualification: Intermediate (12th grade) or equivalent At least 1 year of relevant experience in e-commerce operations/logistics Strong proficiency in MS Word and MS Excel Good English writing and communication skills Clear, confident voice for professional phone communication Highly organized and able to manage multiple tasks efficiently

Salary: PKR 40,000 – 45,000 per month Travel Allowance: Monthly Fuel / Conveyance Allowance will be provided as per Company Policy Attendance Bonus: PKR 2,500 per month for full attendance Provident Fund Deduction: PKR 2,000 Annual Leaves: 12 Work Culture: Supportive, friendly environment with opportunities for growth