Operations Specialist - Renewals

The Operations Specialist – Renewals will be responsible for compilation and delivery of assigned operational tasks related to software renewal business. Timeliness, accuracy, and completeness is key. This candidate needs to be able to communicate to multiple people internal and external to the organization. The Operations Specialist needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations.

Candidate must be proficient in Excel, PowerPoint, Word, and Outlook Dynamics 365 and ServiceNow experience are a plus Software licenses life cycle understanding Able to communicate professionally and clearly through all communication forums (Microsoft Teams, email, and phone) Responsible for managing renewal opportunities for software, cloud subscriptions, and maintenance contracts 90 Days prior to expiration. Maintain timely rigor for operational processes Ability to analyze data and provide solutions and/or feedback Ongoing maintenance of documented processes Implement, develop, and maintain renewals operational processes to drive program success Ensure renewal opportunities are created, tracked, and followed up within defined timelines

4-yr degree preferred but not required In-lieu of 4-yr degree equivalent education, certifications, training and work-related experience Strong customer service skills Excellent organization skills and process expertise Ability to meet aggressive deadlines Adaptability to an ever-changing work landscape Analytical with excellent problem-solving skills The ability to work independently and in a team environment The ability to work effectively across functions, levels and disciplines Strong verbal and written communication skills An analytical mind and inclination for problem-solving