Technical Operations Manager

TechSea is hiring a Technical Operations Manager who will play a pivotal role in overseeing various aspects of our managed career services operations, ensuring seamless processes, supporting and managing technical integrations, and sustaining our job board and talent community partnerships. You are a good fit for this position if you are a highly technical, data-driven professional, have a proven track record managing multiple accounts, are prepared to improve data and reporting processes, and have experience collaborating with Product, Engineering, Marketing, and Customer Support teams.

Data and Reporting Own data and reporting, including overhauling manual processes to increase efficiency, collecting customer order & CSAT data, distributing weekly reports, and conducting pay reporting and monthly revenue share reporting. Utilize data to make strategic decisions and recommendations for process and technology improvements. Partnership Project Management Project manage pre- and post-launch activities for new managed career services partnerships, including facilitating external and internal meetings, overseeing technical integrations, owning partner communications, and tracking information internal/external progress. Create integration plans for managed career services partnerships using API and webhook proficiency Collaborate with HR, Sales, and Marketing leadership to optimize resource utilization and pricing for various partnerships. Communicate technical information to non-technical audiences effectively. Tools, Systems, and Process Implementation/Improvement Oversee the implementation of tools, systems, and processes to enhance operational efficiency, including recognizing opportunities for growth, obtaining approval, and taking action, and contributing to or facilitating seamless integration of new tools and systems. Initiate, suggest, and monitor the development of Standard Operating Procedures (SOPs), policies, and resources Cross-Functional Collaboration Wear multiple hats and work cross-functionally to support Customer Service (CS), Sales, and Marketing departments and fulfill Operations goals. Liaise with Engineering to improve internal systems and processes.

Excellent English language and presentation skills, allowing you to seamlessly lead virtual meetings over Zoom and send professional emails 7+ years of experience in operations, project management, people management, and backend development; experience in HR tech space is a plus Technical proficiency, including in-depth understanding of APIs, Scrum, JSONs, widgets, and webhooks is required Bachelor's degree in Business, Operations Management, or a related field; equivalent work experience is acceptable; background or degree in Computer Science is plus. Experience using Excel, Google Sheets, Click-up, Slack, and Jira Effective verbal and written communication skills, including the ability to convey technical information to non-technical audiences and a knack for writing emails and verbally communicating in a way that makes sense for your audience.