Technical Support Engineer

1. Provide technical support to customers, addressing their inquiries about products or services. 2. Communicate with customers via phone, email, or online chat, responding promptly and handling technical support requests. 3. Utilize technical expertise to guide customers in product installation, deployment, and troubleshooting. 4. Coordinate with expert teams for complex issues, following up until resolution.

1. Degree in computer software, networking, or electronics; knowledge of networking and video surveillance; experience in the security industry or call centers is preferred. 2. Excellent communication skills, fluent in English, with additional languages Turkish preferred. 3. Strong willingness and ability to learn, with clear thinking and self-motivation to enhance technical skills. 4. Ability to stay calm under pressure and effectively solve problems in high-stress situations. 5. Identify with the corporate culture of China and Chinese companies