Front Office Intern In Dubai 2023 | The First Group

The First Group

Front Office Intern In Dubai 2023 | The First Group

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Job Responsibilities:

  • Ensure The First Collection brand standards, policies and procedures are adhered to all times.
  • Greet and welcome all guests approaching the Front Desk in accordance with TFC standards.
  • Lead and supervise all Front Desk Agents in running each shift smoothly.
  • Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assist guests with their inquiries, taking reservations and performing administrational tasks.
  • Train all new joiners and team on hotel procedures and policies.
  • Handling cashiering duties and forex exchange.
  • Be familiar with all the Front Office systems and software required for the position.
  • Ensure that all hotel standards are met when assisting the guests and handling information.
  • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
  • Review Front Office logs, Trace File and Credit Limit daily.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.

Desired Skill & Expertise

  • Desirable Hospitality Management Graduate or similar.
  • Minimum “O” Level or professional Certificate in administration management or equivalent.
  • Excellent communications skills with Proficiency in speaking and writing Business English.
  • Required language(s): fluent English, with preferred French, Russian, Chinese, or Italian.
  • Team player with excellent planning, organizing skills and excellent problem-solving skills.
  • Able to work flexible working hours with rotating shifts.
  • Pleasant personality and good grooming.

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