Global Head of Operations Jobs In Dubai 2023 | ThinkMarkets


Global Head of Operations Jobs In Dubai 2023 | ThinkMarkets

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  • Document, manage and maintain operational procedures and policies
  • Manage and drive growth of the client services, onboarding, treasury, and various internal operations teams.
  • Oversee global inbound query-handling, continuous platform connectivity, product, and platform information.
  • Understand and adapt existing process and technologies to fully comply with global regulators and exceed regional requirements.
  • Drive internal domain teams to deliver world class, frictionless onboarding, funding, trading, and service experiences, leading to the extension of the lifecycle of the client.
  • Recommend and implement changes and enhancements to the Operations technology stack.
  • Coordinate with global compliance teams and committees to ensure regulatory guidelines and processes are followed.
  • Facilitating improvements in operational workflows and communication across the Group.
  • Define tasks with business requirements for technology teams and managing their development priorities in line with the long-term strategy.
  • Collaborate with operational teams to identify process and trading platform improvements.
  • Implement engaging training plans focused on developing and reinforcing critical, standard service competencies and procedures.
  • Provide day-to-day operational and leadership support across the Group.
  • Ownership of operational objectives, KPIs, quality control and related project management.
  • Coordinate and improve operational reporting process; arrange and maintain timely updated roadmaps and performance reports.


  • Masters or Bachelor’s degree in Computer Science/Engineering, Finance, or Economics is preferred.
  • A minimum of 7 years of experience working within the CFD/OTC FX sector.
  • Excellent and demonstratable knowledge in trading cash equities, ETFs, managed funds, options, futures, crypto and OTC products.
  • Deep understanding of pricing & execution technology that drives volumes.
  • Expert knowledge of trade execution and the operational workflows of a multi asset, multi regulated brokerage firm.
  • Experience with Salesforce, ZenDesk, Merchant Gateways, messaging apps, Atlassian and MetaQuotes products.
  • Strong experience in crafting business requirements, sourcing, evaluating, onboarding, and integrating key technologies and process automations across departments.
  • Exceptional analytical skills and experience in using Tableau, or other enterprise grade BI systems.
  • Proven experience building and leading strong, high performing Operational Teams.
  • Experience managing global teams of

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