Reservations Supervisor Jobs In Dubai 2023 | Accor


What you will be doing:

  • Consistently offer a professional, polished and friendly greeting, and provide engaging service that inspires guests to make true connections with Swissôtel Al Murooj Dubai and our colleagues.
  • To supervise and manage the Revenue and Reservations operations and coordinate its activities with the other departments.
  • To ensure a continuously high quality of reservations delivery to guests and to manage and motivate the reservation team.
  • To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet set targets.

Your experience and skills include:

  • Minimum 1-2 years’ experience in a similar role, within an international brand.
  • Passion for delivering exceptional levels of guest service.
  • Strong knowledge in Opera PMS and other related systems.
  • Excel, Word and Outlook savvy.
  • Positive orientation, developing an empowered team and leading the team.
  • Excellent command in English (verbal and written); additional language is an advantage.

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