Sr. Support Customer Experience Jobs In Dubai 2023 | DHL


Sr. Support Customer Experience Jobs In Dubai 2023 | DHL

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Principal Accountabilities:

  • Meet and greet guests upon arrival and check in guests or direct guests to appropriate locations.
  • Handle booking requests and detail booking information of all customer engagements in the centralized event/booking tool Skedulo
  • Responsible for timely and efficient respond to event requests from internal DPDHL teams and visiting delegations
  • Manage and deliver standard event formats or smaller events with high-quality service delivery to internal and external audiences
  • Prepare weekly event meeting by collecting all event information from central booking tool, validate open questions with team
  • Deliver timely information of all relevant parties on upcoming events and keep overview for operations team up to date at all times

Knowledge, Skills and Experience:

  • University degree in IT, Digital marketing, Business Administration or similar
  • Bachelor or certified education in customer service, travel & entertainment, event management with 4+ years of experience
  • More than 2 years of experience in customer-facing (hospitality) services
  • Strong customer focus and service orientation
  • Strong organizational skills and meticulous
  • Result-driven attitude
  • Strong communicator and relationship builder
  • Strong team player and “hands-on” approach
  • Strong Microsoft office skills
  • Fluency in English and Arabic, knowledge of French an advantage

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