Sr. Support Customer Experience Jobs In Dubai 2023 | DHL
DHL
Sr. Support Customer Experience Jobs In Dubai 2023 | DHL
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Principal Accountabilities:
- Meet and greet guests upon arrival and check in guests or direct guests to appropriate locations.
- Handle booking requests and detail booking information of all customer engagements in the centralized event/booking tool Skedulo
- Responsible for timely and efficient respond to event requests from internal DPDHL teams and visiting delegations
- Manage and deliver standard event formats or smaller events with high-quality service delivery to internal and external audiences
- Prepare weekly event meeting by collecting all event information from central booking tool, validate open questions with team
- Deliver timely information of all relevant parties on upcoming events and keep overview for operations team up to date at all times
Knowledge, Skills and Experience:
- University degree in IT, Digital marketing, Business Administration or similar
- Bachelor or certified education in customer service, travel & entertainment, event management with 4+ years of experience
- More than 2 years of experience in customer-facing (hospitality) services
- Strong customer focus and service orientation
- Strong organizational skills and meticulous
- Result-driven attitude
- Strong communicator and relationship builder
- Strong team player and “hands-on” approach
- Strong Microsoft office skills
- Fluency in English and Arabic, knowledge of French an advantage
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To apply for this job please visit www.careerjet.ae.
Perks & Benefits:
When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:
Health and Wellness
- Health Insurance: Medical, dental, and vision coverage.
- Mental Health Support: Access to counseling services, mental health days.
- Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
- Health Screenings: Regular health check-ups and screenings.
- Ergonomic Support: Ergonomic workstations and equipment.
Financial Benefits
- Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
- Bonuses: Performance-based bonuses, signing bonuses.
- Stock Options/Equity: Company shares or stock options.
- Tuition Reimbursement: Financial support for further education or certifications.
- Financial Planning Services: Access to financial advisors.
Work-Life Balance
- Paid Time Off (PTO): Vacation days, personal days, and holidays.
- Parental Leave: Maternity, paternity, and adoption leave.
- Flexible Working Hours: Flex time or flexible work schedules.
- Remote Work Options: Opportunities to work from home or remotely.
- Sabbatical: Extended leave for personal growth or study.
Career Development
- Training and Development: Workshops, courses, and training programs.
- Mentorship Programs: Pairing with more experienced colleagues for guidance.
- Career Pathing: Clear advancement opportunities and career path planning.
- Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
- Conference Attendance: Opportunities to attend industry conferences and events.
Office Perks
- Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
- Recreational Activities: Game rooms, nap rooms, or social spaces.
- Office Events: Team-building activities, parties, and outings.
- Onsite Services: Dry cleaning, car washes, or massage therapy.
- Pet-Friendly Office: Allowing pets in the workplace.
Additional Benefits
- Employee Discounts: Discounts on company products or services.
- Commuter Benefits: Subsidized transportation or parking.
- Volunteer Time Off: Paid time off for volunteering and community service.
- Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
- Relocation Assistance: Financial and logistical support for relocating employees.
Unique Perks
- Childcare Support: Onsite childcare or childcare subsidies.
- Loan Repayment Assistance: Help with student loan repayment.
- Tech Allowances: Stipends for home office equipment or personal tech.
- Travel Opportunities: Opportunities to travel for work or leisure.
- Wellness Retreats: Organized retreats focused on employee wellness.
These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.
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Disclaimer
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