Sybrid Pvt Ltd Jobs

Organization: Sybrid Pvt Ltd

We’re hiring

A Head of Service Qualityfor our Karachi office!

Location: Karachi

Qualification: Master’s in Business or Public Administration

Experience: Minimum 8 years in service quality/operations within BPO

Skills: Leadership, QA frameworks, RCA, SOP compliance, cross-functional coordination

Key Responsibilities:

• Lead and manage service quality standards across BPO operations
• Oversee training, coaching, and compliance mechanisms
• Conduct RCA and implement process improvements
• Manage customer satisfaction surveys and mystery calling programs
• Collaborate across teams to ensure service excellence

Apply now at careers@sybrid.com