Guest Relations/Lobby Ambassador Jobs In Dubai 2023 | Hilton

Last updated Oct 9, 2023

Full Time
Dubai, United Arab Emirates
Posted 1 year ago
30000 AED / Month

Hilton

What are we looking for?

An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high levels of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations

What will I be doing?

Meet, greet and direct Guests who enter the lobby area
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
Manage, record and resolve promptly Guest or customer complaints
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest

To apply for this job please visit www.careerjet.ae.

Perks & Benefits:

When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:

Health and Wellness

Health Insurance: Medical, dental, and vision coverage.
Mental Health Support: Access to counseling services, mental health days.
Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
Health Screenings: Regular health check-ups and screenings.
Ergonomic Support: Ergonomic workstations and equipment.

Financial Benefits

Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
Bonuses: Performance-based bonuses, signing bonuses.
Stock Options/Equity: Company shares or stock options.
Tuition Reimbursement: Financial support for further education or certifications.
Financial Planning Services: Access to financial advisors.

Work-Life Balance

Paid Time Off (PTO): Vacation days, personal days, and holidays.
Parental Leave: Maternity, paternity, and adoption leave.
Flexible Working Hours: Flex time or flexible work schedules.
Remote Work Options: Opportunities to work from home or remotely.
Sabbatical: Extended leave for personal growth or study.

Career Development

Training and Development: Workshops, courses, and training programs.
Mentorship Programs: Pairing with more experienced colleagues for guidance.
Career Pathing: Clear advancement opportunities and career path planning.
Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
Conference Attendance: Opportunities to attend industry conferences and events.

Office Perks

Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
Recreational Activities: Game rooms, nap rooms, or social spaces.
Office Events: Team-building activities, parties, and outings.
Onsite Services: Dry cleaning, car washes, or massage therapy.
Pet-Friendly Office: Allowing pets in the workplace.

Additional Benefits

Employee Discounts: Discounts on company products or services.
Commuter Benefits: Subsidized transportation or parking.
Volunteer Time Off: Paid time off for volunteering and community service.
Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
Relocation Assistance: Financial and logistical support for relocating employees.

Unique Perks

Childcare Support: Onsite childcare or childcare subsidies.
Loan Repayment Assistance: Help with student loan repayment.
Tech Allowances: Stipends for home office equipment or personal tech.
Travel Opportunities: Opportunities to travel for work or leisure.
Wellness Retreats: Organized retreats focused on employee wellness.

These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.

Beware of fraudsters

In today’s interconnected world, scammers are becoming increasingly sophisticated, using a variety of tactics to deceive unsuspecting individuals. Whether it’s through phishing emails, phone calls, fake websites, or even social media, these fraudsters aim to steal your personal information and money. Always be vigilant and skeptical of unsolicited requests for your personal data or financial information. Verify the authenticity of the source before sharing any sensitive information. Remember, legitimate organizations will never ask for your password or financial details via email or over the phone. Protect yourself and your loved ones by staying informed and cautious.

Disclaimer

The job listings on this website are provided for informational purposes only. We do not endorse any employer or position listed, and we are not responsible for the content, accuracy, or legality of job postings. Applicants are advised to verify the authenticity of job offers before providing personal information or accepting employment. Use this site at your own risk.