Customer Service Associate Jobs In Dubai 2023 | Emerson

Last updated Jan 28, 2023

Full Time
Dubai, United Arab Emirates
Posted 1 year ago
5000 AED / Month

Emerson

What do I need to be considered for this role?

1-2 years experience in Customer Service
Any bachelor’s degree

Your role responsibilities will include, but not be limited to, the following:

Responsible for interfacing with customers – both internal and external.
Ensures timely update is given to customers on the status/progress of orders adhering to the Global Communication Standard.
Perform regular monitoring and follow up on all orders especially those of principal partners, for shutdown and critical requirements.
Interface and communicate with various world areas factories’ Customer Service team (11 Factories for Fisher). Proper monitoring of all buy-out orders with the respective factory team in other world area and update customers on the delivery status.
Follow up on all orders from order entry until shipping and expedite it with respective team if there is any delay or hold points in the order flow.
Timely monitoring with planners on BOM procurement and expedites orders that are falling behind schedules.
Close monitoring of all orders with critical nature (Shutdown/ Liquidated Damages/Pre-committed orders/Other Urgent requirements) and regular updates to customers on the order progress.
Generates weekly order status update reports for Local Business Partners.
Maintains periodic files for orders with Inspection and Production schedule for easy reference and timely submission of production schedule to customer.
Access & work on JDI, ORACLE FUSION, Flex systems to obtain and update details of orders and shipment schedules.
Obtain Docs in Code-A for Third Party Inspections from Local Business Partners or Customers. Coordinate for smooth handling of Third-Party Inspections.
Ensure adherence to local and international Emerson Trade Compliance procedures in connection with all transactions and business practices.
Manages and follow up daily emails and telephone traffic related to customer service, ensuring unparalleled service is imparted at all times.
Assist the Shipping team at the Plant to follow up with customers/Local Business Partners for all Finished Goods orders to achieve POR (Presidential Order Report).
Preparation of Data Dossiers for BP Angola orders and submission for shipment approvals.
Follow up on orders with Export license with order admin to avoid last minute delays in shipping.

To apply for this job please visit www.careerjet.ae.

Perks & Benefits:

When considering job perks and benefits, there are several common categories that many companies offer to attract and retain employees. Here’s a comprehensive list:

Health and Wellness

Health Insurance: Medical, dental, and vision coverage.
Mental Health Support: Access to counseling services, mental health days.
Fitness Programs: Gym memberships, onsite fitness centers, or wellness programs.
Health Screenings: Regular health check-ups and screenings.
Ergonomic Support: Ergonomic workstations and equipment.

Financial Benefits

Retirement Plans: 401(k) plans, pensions, or other retirement savings options with company matching.
Bonuses: Performance-based bonuses, signing bonuses.
Stock Options/Equity: Company shares or stock options.
Tuition Reimbursement: Financial support for further education or certifications.
Financial Planning Services: Access to financial advisors.

Work-Life Balance

Paid Time Off (PTO): Vacation days, personal days, and holidays.
Parental Leave: Maternity, paternity, and adoption leave.
Flexible Working Hours: Flex time or flexible work schedules.
Remote Work Options: Opportunities to work from home or remotely.
Sabbatical: Extended leave for personal growth or study.

Career Development

Training and Development: Workshops, courses, and training programs.
Mentorship Programs: Pairing with more experienced colleagues for guidance.
Career Pathing: Clear advancement opportunities and career path planning.
Professional Memberships: Subscriptions to industry journals or memberships in professional organizations.
Conference Attendance: Opportunities to attend industry conferences and events.

Office Perks

Free Meals and Snacks: Complimentary breakfast, lunch, or snacks.
Recreational Activities: Game rooms, nap rooms, or social spaces.
Office Events: Team-building activities, parties, and outings.
Onsite Services: Dry cleaning, car washes, or massage therapy.
Pet-Friendly Office: Allowing pets in the workplace.

Additional Benefits

Employee Discounts: Discounts on company products or services.
Commuter Benefits: Subsidized transportation or parking.
Volunteer Time Off: Paid time off for volunteering and community service.
Diversity and Inclusion Programs: Initiatives to support a diverse and inclusive workplace.
Relocation Assistance: Financial and logistical support for relocating employees.

Unique Perks

Childcare Support: Onsite childcare or childcare subsidies.
Loan Repayment Assistance: Help with student loan repayment.
Tech Allowances: Stipends for home office equipment or personal tech.
Travel Opportunities: Opportunities to travel for work or leisure.
Wellness Retreats: Organized retreats focused on employee wellness.

These perks and benefits can significantly enhance job satisfaction and employee retention, contributing to a positive work environment and a motivated workforce.

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Disclaimer

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