Customer Service Associate Jobs In Dubai 2023 | Emerson


What do I need to be considered for this role?

  • 1-2 years experience in Customer Service
  • Any bachelor’s degree

Your role responsibilities will include, but not be limited to, the following:

  • Responsible for interfacing with customers – both internal and external.
  • Ensures timely update is given to customers on the status/progress of orders adhering to the Global Communication Standard.
  • Perform regular monitoring and follow up on all orders especially those of principal partners, for shutdown and critical requirements.
  • Interface and communicate with various world areas factories’ Customer Service team (11 Factories for Fisher). Proper monitoring of all buy-out orders with the respective factory team in other world area and update customers on the delivery status.
  • Follow up on all orders from order entry until shipping and expedite it with respective team if there is any delay or hold points in the order flow.
  • Timely monitoring with planners on BOM procurement and expedites orders that are falling behind schedules.
  • Close monitoring of all orders with critical nature (Shutdown/ Liquidated Damages/Pre-committed orders/Other Urgent requirements) and regular updates to customers on the order progress.
  • Generates weekly order status update reports for Local Business Partners.
  • Maintains periodic files for orders with Inspection and Production schedule for easy reference and timely submission of production schedule to customer.
  • Access & work on JDI, ORACLE FUSION, Flex systems to obtain and update details of orders and shipment schedules.
  • Obtain Docs in Code-A for Third Party Inspections from Local Business Partners or Customers. Coordinate for smooth handling of Third-Party Inspections.
  • Ensure adherence to local and international Emerson Trade Compliance procedures in connection with all transactions and business practices.
  • Manages and follow up daily emails and telephone traffic related to customer service, ensuring unparalleled service is imparted at all times.
  • Assist the Shipping team at the Plant to follow up with customers/Local Business Partners for all Finished Goods orders to achieve POR (Presidential Order Report).
  • Preparation of Data Dossiers for BP Angola orders and submission for shipment approvals.
  • Follow up on orders with Export license with order admin to avoid last minute delays in shipping.

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